Terms of Service

Below you will find the terms of service Sadie Sarti Design Co. assumes for all project undertakings. Unless you have signed an agreement specific to your project, the terms below are assumed. By entering a working relationship with Sadie Sarti Design Co., you agree to the terms below.

The following outlines the terms of service by and between the CLIENT (the “Owner”) and Sadie Sarti Design Co. (the “Designer”), of 807 Country Club Dr., Prescott, AZ 86303.

  1. Description of the Services. The Designer will design and/or maintain a website (the “Website”) for the Owner by timely providing the design and programming services listed on Schedule A (the “Services”) in a professional and timely manner. All programming and documentation shall comply with standards currently employed by the Owner. The parties may at any time modify the scope of the Services by including desired changes in a written “change order” that explains the changes and the adjustment to the payment for the Services that will result from such changes. Such change order shall become effective when signed and dated by both parties.
  2. Design Team. The Designer will use only qualified personnel to provide the Services (the “Design Team”). The Designer reserves the right to make changes to the Design Team in its sole discretion and will provide prior written notice of any anticipated change and a reasonable explanation for the change. Orientation of replacement personnel shall be at the Designer’s expense.
  3. Term / Scheduling. The Services will be completed timely in accordance with the schedule set forth on Schedule A. The Designer will begin the Services on the designated date and continue until the satisfactory completion of the Services. The term “satisfactory completion” of the Services means when the software and documentation developed for the Website performs to the specifications set forth on Schedule A.
  4. Payments. In consideration for the Services, the Owner will pay the Designer in accordance with the payment schedule and terms set forth on Schedule B.
  5. Ownership Rights. The Owner will own all of its proprietary information as included in the Services, as well as all source code, object code, screens, documentation, digital programming, operating instructions, design concepts, content, graphics, domain names, and characters. All Services provided by the Designer, including systems, computer programs, operating instructions, unique design concepts, other documentation developed for or specifically relating to the Owner’ information processing, all of the Owner’ source documents, stored data and other information of any kind, and reports and notes prepared by the Designer, will be “works for hire” under applicable United States copyright laws, and therefore the property of the Owner. Such work may not be used by the Designer for any other purpose except for the benefit of the Owner. Any and all such property shall be delivered to the Owner on request by the Owner. Upon request, the Designer shall sign all documents necessary to confirm or perfect the exclusive ownership interests of the Owner.
  6. Copyright Notice. The Designer shall include a copyright notice (or any other notices requested by the Owner) to be displayed on each page of the Website that can be viewed by a user.
  7. Confidentiality. The Designer will not at any time or in any manner, either directly or indirectly, use for the personal benefit of the Designer, or divulge, disclose, or communicate in any manner any information that is proprietary to the Owner (e.g., trade secrets, know-how and confidential information). The Designer will protect such information and treat it as strictly confidential. This provision shall continue to be effective after the termination of this Agreement. Upon termination of this Agreement, the Designer will return to the Owner all records, notes, documentation and other items that were used, created, or controlled by the Designer during the term of this Agreement. The Owner may seek and obtain injunctive relief against the release or threatened release of such information in addition to any other legal remedies which may be available.
  8. Independent Contractor. The Designer is an independent contractor with respect to its relationship to the Owner. Neither the Designer nor the Designer’s employees are or shall be deemed for any purpose to be employees of the Owner. The Owner shall not be responsible to the Designer, the Designer’s employees, or any governing body for any payroll taxes related to the performance of the Services.
  9. Promotion. The Designer will not use the names, trademarks, service marks, symbols or any abbreviations of the Owner, without the prior written consent of the Owner.
  10. Warranty – Designer. The Designer warrants to the Owner that all software programming, web pages, CD-ROMs, diskettes, and materials delivered to the Owner in connection with the Services are free from defects in materials and faulty workmanship under normal use, and that the Website will operate properly with widely used web browsers. During the Designer’s recommended beta testing period and for a 30 day period following completion of beta testing, the Designer will correct any software anomalies (“bugs”) that occur because of defects in the source code included in the software. After such time, the Designer will make changes on a fixed hourly rate or a negotiated fixed quote basis. While no website design process is able to guarantee bug-free results, the Services will be provided in a workmanlike manner, within local industry standards and tolerances for commercial applications. This warranty does not cover items damaged, modified or misused after delivery to the Owner.
  11. Warranty – Intellectual Property Rights. The Designer represents and warrants that it has the unencumbered right and power to enter into and perform this Agreement and that the Designer is not aware of any claims or basis for claims of infringement of any patent, trademark, copyright, trade secret, or contractual or other proprietary rights of third parties in or to any programming or materials included by the Designer in the Services or trade names related to the Services. In the event of any claim, charge, suit or proceeding by any third party against the Owner alleging such infringement, the Designer shall defend such claim, charge, suit or proceeding. The Designer shall indemnify and hold the Owner harmless from and against any loss, cost, damage or expense (including attorney fees and legal expenses) incurred by the Owner that may result by reason of any such claim, charge, suit or proceeding. The Owner shall have the right, if it so desires, to be represented in any such claim, charge, suit or proceeding by counsel. If any of the programming or materials included by the Designer in the Services becomes the subject of an infringement suit, the Owner may terminate this Agreement and shall be entitled to a refund of any payments that it has made to the Designer under this Agreement. This indemnity shall not apply to materials provided by the Owner as contemplated by the following paragraph.
  12. Warranty – Owner. The Owner represents and warrants to the Designer that the Owner owns (or has a legal license to use) all photos, text, artwork, graphics, designs, trademarks, and other materials provided by the Owner for inclusion in the Website, and that the Owner has obtained all waivers, authorizations, and other documentation that may be appropriate to evidence such ownership. The Owner shall indemnify and hold the Designer harmless from all losses and claims, including attorney fees and legal expenses, that may result by reason of claims by third parties related to such materials.
  13. Disclaimer of Warranties. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE PARTIES HEREBY SPECIFICALLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.
  14. Limitation of Liability. UNDER NO CIRCUMSTANCES SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM ANY PROVISION OF THIS AGREEMENT SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFIT OR LOST BUSINESS, COSTS OF DELAY OR FAILURE OF DELIVERY, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.
  15. Indemnity. Each party agrees to defend, indemnify, and hold harmless the other party and its officers, directors, agents, affiliates, distributors, representatives, and employees from any and all third party claims, demands, liabilities, costs and expenses, including reasonable attorneys fees, costs and expenses resulting from the indemnifying party’s material breach of any duty, representation, or warranty under this Agreement.
  16. Assignment. This Agreement is not assignable, in whole or in part, by either party without the prior written consent of the other party. Any attempt to make such assignment shall be void.
  17. Attorneys Fees. In any legal action between the parties concerning this Agreement, the prevailing party shall be entitled to recover reasonable attorneys fees and costs.
  18. Termination. Either party may terminate this Agreement at any time by providing 10 day’s written notice. In the event of such termination, the Owner shall be obligated to pay only for actual services provided by the Designer and for expenditures incurred with the Owner’s approval. Unless otherwise terminated, this Agreement will terminate upon completion of the Services.
  19. Termination on Default. If a party defaults by failing to substantially perform any provision, term or condition of this Agreement (including without limitation the failure to make a monetary payment when due), the other party may terminate this Agreement by providing written notice to the defaulting party. The notice shall describe with sufficient detail the nature of the default. The party in default shall have 14 business days from the effective date of such notice to cure the default(s). Unless waived by the party providing the notice, the failure to cure the default(s) within such time period shall result in the automatic termination of this Agreement.
  20. Taxes. The Owner shall pay the amount of any sales, use, excise or similar taxes applicable to the performance of the Services, if any, or, in lieu of such payment, the Owner shall provide the Designer with a certificate acceptable to the taxing authorities exempting the Owner from payment of such taxes.
  21. Severability. If any provision of this Agreement is held to be invalid, illegal or unenforceable, the remaining portions of this Agreement shall remain in full force and effect and construed so as to best effectuate the original intent and purpose of this Agreement.
  22. Governing Law / Forum. This Agreement shall be construed in accordance with the internal laws of the State of Arizona, without regard to conflict of laws rules. Venue shall be in a court of competent jurisdiction in the State of Arizona, and both parties expressly consent to jurisdiction in such courts.
  23. Complete Contract / Amendment. This Agreement supersedes all prior agreements and understandings between the parties for performance of the Services, and constitutes the complete agreement and understanding between the parties. The parties may amend this Agreement in a written document signed by both parties.

Schedule A

Description of Services and Schedule For Web Design and Development Projects
The project includes design and programming services outlined in the initial project proposal and any subsequent email correspondence or discussion. Upon payment of the initial deposit, work on the project will begin and a project timeline will be provided outlining the development schedule and deadlines. Any additional maintenance, consultation or features beyond reproduction of the original site with the new design will be billed at $50 per hour, in 15 min increments, and added to the balance due. During the project if we don’t hear from you for 30 days, we will archive it and charge a $100/month storage fee until such time as you are available to provide feedback and information.

Your site’s design and functionality may need stock photos as well as 3rd party plugins for additional features. If we need to purchase these on your behalf we will let you know first for your approval, and the total will be added to your final invoice.

Description of Services Hosting
We require that all websites that we develop or maintain are hosted on servers over which we administrate. This allows us to have the proper access to all the important aspects of a server that is needed to properly set up your website, manage email and set up server side security precautions. You may either come to us with your own hosting and give us full access or you may purchase hosting through Sadie Sarti Design Co. If the latter applies then we will bill you annually for your hosting. If you are hosting with us and choose to move hosts in the future we will give you a packaged .zip file of your website files and database for you to provide to your new hosting company. You may request to have Sadie Sarti Design Co assist in publishing your website on the new server for a fee.

Clients hosting their website through Sadie Sarti Design Co. also agree to the acceptable use policies outlined by the hosting company contracted by Sadie Sarti Design Co.

Description of Website Security
All websites built or maintained by Sadie Sarti Design Co. must be accompanied by one of the following website security packages. The Owner will select the package of their choice during the initial project proposal.

Our security protection services ensure that your site up and running as much as possible.  Keeping your WordPress core files up-to-date along with the plugins your developer used for added functionality, need to be updated regularly so that any security patches released are added as soon as possible. As plugins and core files become outdated your site is more vulnerable to internet hacking. To proactively protect your website we offer security monitoring as well as backing up and updating your website.

The most delicate aspect of a WordPress website is how Plugins  and core WordPress files work together. As these are updated it can break functionality within the site. You can choose to have us fix those issues at our hourly rate or to pre-pay for our troubleshooting and repair efforts.

(Option 1) Security Protection & Plugin Repair Package

Our Security Protection & Plugin Repair  Package includes time spent troubleshooting issues after plugin updates. We will first revert to a backup and then one of our experienced team members will look at the issue and either fix the current plugin or find a solution that will suite your website.

(Option 2) Security Protection Package
Our Security Protection Package does not include time spent troubleshooting issues after plugin updates. We can either revert to a backup or one of our experienced team members will look at the issue and either fix the current plugin or find a solution that will suite your website at an hourly rate of $50/hour.

Protection Packages include the following security measures:

  • Plugin & WordPress Core Updates
  • Daily Website Security Monitoring
    1. Daily scan for known Malware, backdoor attacks, and DNS changes
    2. Monitor real time traffic patterns, disc space and IP addresses
    3. Block Brute Force Attacks (login attempts)
    4. Malware Removal
      *Additional fees may be required depending on severity of malware
  • Monthly Web Cache Purge
  • Weekly Website &  Database Backup
  • Offsite Backup Storage

Schedule B

Payment Terms for Website Design and Development Projects
A nonrefundable deposit of 50% of the total project cost is due before work can begin on the project. The remaining balance is due upon project completion. Should the project fall more than 30 days behind the schedule outlined in the project timeline, all billing and work will revert to an hourly basis.

Payment Terms for Website Security and Hosting Services
Payments are due annually for both Website Security and Hosting Services. Website Security is included in the first year after the website is published.

Payment Terms for ongoing website work
All work done to the website after the initial project is complete will be billed at $50/hour in 15 minute increments and invoiced monthly.